Five years later, he gets $14,700 bill for rental car |

Avis desires Dominic Changco to spend $14,700 after a person of its rentals will get drinking water injury. But why did it take five a long time to get the paperwork?

Q: I rented a car or truck in Maui from Alamo in 2017. It rained seriously for a person day and the auto floor grew to become soaked. All doors and windows were being shut.

I recognized water leaking from the vents, indicating perhaps faulty weatherstripping. Company, which owns Alamo, now claims it salvaged the automobile and the engine will not start out, even even though we drove it there. They want me to pay back $14,700 for the motor vehicle. Can you enable me get this declare dropped? — Dominic Changco, Salinas, Calif.

A: It is highly uncommon for a auto rental corporation to get 5 years to procedure a declare. For that motive by yourself, I resolved to search into your scenario.

You should never ever, at any time, pay for problems to a rental motor vehicle. In advance of you rent, assure that you have enough insurance coverage. You can get coverage as a result of your auto coverage, your credit rating card, the car rental firm, or on the web through a company like But whatsoever you do, don’t lease a automobile without insurance policy.

Other than the timing, there have been a number of extra peculiar issues about your circumstance. You say you drove the motor vehicle to the Avis good deal. But now Avis (by using Enterprise) claims that the motor vehicle is inoperable.

You also claimed you experienced the windows and doors closed, nonetheless the h2o nonetheless came into the automobile. If that took place wherever else in the earth, that may have been not likely. But we’re speaking about Maui, which is 1 of the rainiest sites on the planet. Massive Bog on Maui is the seventh-wettest position in the environment.

The real query is who is liable for weatherproofing the rental vehicle — you or the rental auto corporation? I would say it’s on the auto rental organization to send out a vehicle which is roadworthy. But it’s a shared responsibility. It is also up to the driver to make sure the car is operated securely and very carefully. I don’t assume you could have regarded that your car couldn’t face up to the rain until it was as well late.

An additional difficulty with your case is that you did not have any paperwork. It looks like you had both misplaced it or discarded it, hoping that the Avis declare was in the previous. Only it was not.

You could have contacted Organization about your scenario to locate out why it took so extensive to get this scenario settled. I checklist the names, numbers and emails of aBusiness executives/a on my customer advocacy web-site,

I requested Business about your $14,700 invoice. A agent acknowledged that a five-calendar year wait was “a bit bizarre.”

“Our documents suggest that the vehicle in this scenario sustained flood harm at a hotel,” the agent explained. “The resort denied coverage, and the customer did not have a injury waiver. There was a refusal to pay back the damages that was documented and then following, there was a sequence of subsequent stick to-up communications involving us and the customer with regards to payment. The consumer has been sent to collections for non-payment, and I believe that the letter he sent you is the most current letter from collections.”

Organization would not fall the claim, but you however have possibilities. You can obtain out if the credit card you made use of to rent the automobile would shell out for the destruction. Or you can make contact with your vehicle insurance policies to discover out if you may possibly be coated. In any case, this is not the finish of your road.

Christopher Elliott is the chief advocacy officer for Elliott Advocacy. E-mail him at [email protected] or get enable with any client challenge by getting in touch with him at