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Contact 2 resolves rental car confusion for St. Louis woman

ST. LOUIS — A St. Louis female explained an mistake with a rental car firm led to a significant pending transaction on her financial institution assertion. When she couldn’t solve the issue on her individual, she arrived at out to FOX 2’s Call 2 team.

The lady, who requested to be recognized only as Eboni, mentioned she went to the AVIS auto rental large amount across from St. Louis Lambert Worldwide Airport before using a trip out of town.

“I just desired a auto for the working day. We ended up heading to choose the young children to Kansas City for a single working day for spring crack.” Explained Eboni.

Eboni said AVIS’ computers had been down when she picked up the motor vehicle. She stuffed out the paperwork by hand, obtained the automobile, and proceeded to KC. When she returned the auto the future day, she states AVIS’ computer process even now was not performing.

“I claimed, can I come back Monday to get my receipt and they explained Alright. I arrived back again Monday soon after perform. I bought my receipt where it was checked in, and that was that.” Included Eboni.

Turns out that was not the stop of it. Eboni claims she recognized one thing alarming on her lender assertion.

“I noticed I experienced a $400 pending transaction. When I went to AVIS on April 5, they reported, ‘We exhibit the automobile has not been returned.’ I claimed, ‘The car or truck has been returned. Right here is the receipt,’” Eboni recalled.

She said a letter from AVIS read through, in part: “According to our information, this vehicle had not been returned.”

With her disappointment mounting, Eboni arrived at out to the Call 2 team.

“I even now don’t have an solution from AVIS. Somebody was meant to get in touch with me back again, and I’m still waiting on the callback,” she said.

FOX 2 contacted Avis, shared Eboni’s tale, and requested the company to evaluation her circumstance. A representative responded expressing: “Thank you for bringing this make any difference to our consideration. Soon after reviewing the rental transaction, it was obvious that we designed an error. Avis Spending plan Group related with the customer instantly to tackle the issue, which has been fixed.”

“A few of times right after we spoke, they reached out and apologized for the troubles I was possessing,” claimed Eboni.

She said AVIS instructed her the difficulty was the outcome of two tickets being opened on her account. Just one of them was not shut out.

“They apologized. They credited me back for the rental and gave me an supplemental $100,” said Eboni. “I really don’t know what all was explained, but you all absolutely moved rapidly. I could not get any place. I appreciate it. Thank you so substantially. I’m very appreciative. Thank you!”

You are welcome, Eboni. A brief fix on the highway to a further resolution.